Use AI insights from survey responses

When a survey has enough responses, the platform’s AI generates a summary so you don’t have to read every response yourself. Useful for running quick pulse surveys or getting a fast read on the headline themes.

How insights are generated

Once your survey hits a minimum response threshold (the platform applies a default; small surveys may not generate insights at all), the AI Insights tab on the Results dashboard becomes available.

Click into the tab and the platform sends a structured prompt to Claude, including:

• The survey questions
• All responses (anonymously, if anonymity is on)
• A request to identify themes, highlights, areas for improvement, and recommended actions

The AI produces a structured summary with four sections.

What the AI summary includes

• Key themes. The most-recurring patterns in responses. Three to five themes is typical.
• Positive highlights. What’s going well according to the responses.
• Areas for improvement. What’s not going so well, summarised.
• Recommended actions. Two or three concrete things you could do in response.

Each section is short and scannable. The full underlying responses are still available on the Responses tab if you want to verify or read individual cases.

Treat the summary as a starting point

The AI does a good job of pattern recognition across response text, but:

• It can miss important nuance, especially in a small response set.
• It can over-interpret a single strong response as a “theme”.
• It applies its own framing, which may not match your knowledge of the team or the context.

Use the summary as a fast read, not as the final word. For significant decisions (organisational changes, big investments based on the survey), read the underlying responses too.

What’s protected by anonymity

If your survey has anonymity enabled, the AI receives the responses without identifiers. The AI summary won’t name individuals. If you notice the AI quoting a response in a way that could identify a specific person, copy out the example text yourself before sharing the summary publicly.

Re-generating

You can re-run the AI summary later if more responses come in. Useful for a survey that’s been open for a while: the summary you generated at week 1 might not match what week 4’s data looks like.

Permissions

Managers and admins. The AI summary is part of the Results dashboard, which is gated to whoever has access to the survey itself.