Support

How to get support

admin Last updated 26 April 2026

Day-to-day questions

For everyday “how do I…” questions, the fastest path is the Ask YHRTK button at the bottom right of every screen in the platform. It’s grounded in this support centre, so the answers reflect the current build.

If you can’t find what you need that way, browse this support centre or use the search bar on the home page.

Email support

For anything else, email support@yourhrtoolkit.com.au. An AI agent will reply with help articles within minutes. If your question needs a human, it gets escalated to our team.

We escalate automatically for:

  • Technical issues (something appears broken).
  • Account or billing problems.
  • Complaints.
  • Anything where the AI agent isn’t confident in its answer.

If you’re a Your HR Toolkit program member

You get hands-on support through your program, including:

  • Direct access to the team for HR and platform questions.
  • Community discussion and peer support.
  • Live help during program sessions.

The email and in-platform helper still work for you, but you have those direct channels too.

Suggest an improvement

We log every suggestion. Email feedback@yourhrtoolkit.com.au with what you’d like to see, and why. We review feedback regularly, and shipped improvements are published in the Releases section.